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Lifetime Manufacturer Warranty

We stand with our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection either in person or by mail at your expense. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, Jewelry Design may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component. If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available by our company.

Conditions & Exclusions

The foregoing manufacturer warranty and complimentary services are available only to the person who purchased the covered product from Jewelry Design. Maintenance, repair, sizing or other service performed by someone other than Jewelry Design will void your manufacturer warranty. Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, theft, damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product is also not covered.

Refund Policy

Every sale is final, you may exchange your purchase for another item or make adjustments to your initial purchase although all shipping fees have to be covered by the purchaser. If you believe your purchase has a manufacturing defect you have 14 days to open a ticket with us in order to resolve your issue.

Shipping Policy

All orders are reviewed individually and shipped based on banking confirmation and shipping verification.
In most cases, your jewelry will be shipped with FedEx Security Logistics.


Frequently Asked Questions

Usually between 3-5 days. Naturally, more complex projects will take longer. But in our opinion, perfection is always worth the wait! If you’re in a hurry, you can purchase the express service add-on and receive your order even quicker.

Yes we offer unlimited revisions until your sample looks identical to your initial design. Our number one priority is making sure our customer is happy with their sample. Because we are a creative industry, there is sometimes a disconnect between a customer’s vision and our designs. We hope that by working closely with customers, and listening to their requirements carefully, we will always create jewelry designs they will be delighted with.

The final price depends on how sophisticated your design is, and whether you choose optional add-ons. For a more accurate quote, contact us.

Yes, you’ll receive unlimited user rights as well. Models are provided in STL format but if you require another format just let us know!

Yes. We never include hidden costs. We do offer several optional extras. However, we will always be upfront about pricing.

For basic questions, try our chat-bot, or for something more advanced, drop us an email at If you’d rather speak to a human, call us on +1-647-835-6368 and talk to a member of our friendly team.

Privacy policy

Jewelry Design Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

   - “Cookies” are data files that are placed on your device or computer and often include anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

   - “Log files "track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

   - “Web beacons, ”tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). This maybe not limited to advertising and retargeting.


We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  

You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:






   BING -


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your persona information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


The Site is not intended for individuals under the age 16.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us bye-mail at or by mail using the details provided below:

71 Frederick Pearson St, East Gwillimbury, ON, L9N0R8, Canada